1. Return Window
You may initiate a return within 7 days of the delivery date for eligible products. Returns requested after 7 days will not be accepted, except in cases of manufacturing defects or products damaged in transit.
2. What Can Be Returned
3. How to Initiate a Return
Contact Us Within 7 Days
Call or WhatsApp 87126 97930, or email hello@vwholesale.in with your order number and reason for return.
Share Photos
Send clear photos of the product and packaging so our team can verify the return eligibility.
Return Pickup Scheduled
We'll arrange a free pickup within Vijayawada city limits within 2 business days of approval.
Inspection & Refund
Once we receive and inspect the returned item, your refund is processed within 5–7 business days.
4. Refund Timeline
Timelines begin from the date we confirm receipt and inspection of the returned product.
5. Tile Sample Returns
Tile samples ordered through the "Sample at Home" programme are fully refundable. The ₹500 sample deposit will be refunded in full when:
- The sample is returned within 7 days, and
- You place a purchase order for the same product, OR
- You return the sample in undamaged condition.
Sample pickup is arranged by our team. Refund is credited to your V Wholesale Wallet or original payment method.
6. Cancellations
Orders can be cancelled before dispatch. Once dispatched, cancellations are not accepted — please initiate a return after delivery.
For custom or special-order items, cancellations must be requested within 2 hours of order placement.
7. Exchanges
We offer exchanges for eligible products within the 7-day return window. If you'd like a different colour, size, or product, please mention this when initiating the return and we'll arrange the exchange along with the return pickup.
Need Help With a Return?
Call or WhatsApp us — 87126 97930
Email — hello@vwholesale.in